Refund policy

Return Policy for Rich Customz

Thank you for shopping with Rich Customz! We take pride in our products and want you to be completely satisfied with your purchase. Please review our return policy below:

1. Eligibility for Returns:
   • Items can be returned within 30 days of the delivery date.
   • Products must be unused, in their original condition, and in the original packaging.
   • Custom or personalized items are not eligible for return unless there is a manufacturing defect or error.

1. Return Process:
   • To initiate a return, please contact our customer service team at info@richcustomz.com or 469-781-9148].
   • Provide your order number and a brief description of the reason for the return.
   • We will send you a return shipping label and instructions on how to return the item.

1. Refunds:
   • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

1. Exchanges:
   • If you would like to exchange an item for a different size or design, please follow the return process and place a new order for the desired item.

1. Damaged or Defective Items:
   • If you receive a damaged or defective item, please contact us within 7 days of delivery, and we will arrange for a replacement or refund.

1. Shipping Costs:
   • Shipping costs for returned items are the responsibility of the customer unless the return is due to an error on our part.

1. Changes to Policy:
   • We reserve the right to update or modify this return policy at any time. Please review it periodically for any changes.

Thank you for your understanding and support. If you have any questions about our return policy, feel free to reach out to our customer service team.